Refund policy
At Dad Dressed Me we want you to love what your little one wears. We know your littles are growing, and what fits one day might not fit the next — so we accept change-of-mind returns for a refund or store credit within 14 days on full-price items.
Change-of-mind returns
We accept returns for refund or store credit within 14 days on full-price items, provided:
- The item is unworn, unwashed and in original condition
- The item is in its original packaging with tags attached
- Your return is requested within 14 days of receiving your order
- You have your order number available as proof of purchase
Sale and discounted items — including Mystery Bundle deals — are FINAL SALE and cannot be returned or exchanged for change of mind. (This doesn't affect your rights if an item is faulty — see below.)
To start a return, contact us at . Once your return is accepted, we'll provide the return address and instructions. Items sent back without first requesting a return will not be accepted. Please note you are responsible for return shipping costs on change-of-mind returns.
Faulty, damaged or not as described
We comply with the Australian Consumer Law (ACL). Our products come with consumer guarantees that cannot be excluded — goods must be of acceptable quality, fit for their purpose, match their description, and meet any promises we make. These guarantees apply to sale items exactly as they do to full-price items.
If something's wrong, we'll make it right:
- Minor problem — we'll repair or replace the item, or refund it.
- Major problem (unsafe, significantly not as described, or unusable for its normal purpose) — you choose a replacement or a full refund.
If your order arrives damaged, email within 7 days of delivery with your order number and photos of the item and packaging. For items confirmed faulty or not as described, we cover reasonable return postage — please keep your receipt.
How to make a claim
Email with (1) your order number, (2) a description of the fault, and (3) photos showing the issue. We'll respond within 2 business days. Please contact us before returning anything.
More information
Your rights are set out by the ACCC. See .